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Elite Seat -- A Rant

This post will have nothing at all to do with anything related to spanking or BDSM or any of the things that people come here to read.  So there's the disclaimer.

This post is a rant about a product that was supposed to help with the last bit of straightening on Tom's knee replacement -- a product manufactured by Kneebourne Therapeutic called Elite Seat.  It is likely that most of you will never encounter this beast.  It is, from all I can tell, a very specialized piece of equipment used mostly by physical therapists and sports medicine types...

The device is meant to help straighten the knee when it is bent due to muscle contracture or some other sort of orthopaedic injury or deformity.  In Tom's case, after the successful completion of his surgery, and after months of regular and intensive physical therapy, his affected knee still was not at zero degrees -- not straight.  He achieved great flexion, well over the 120 degrees that is considered successful after knee replacement, but never managed to get the leg straighter than about 3 or 4 degrees.  Being less than totally straight can lead to ongoing pain, and can also cause unwanted wear on the prosthesis.  Straight isn't just a cosmetic plus, it is a medical necessity.

When all the good efforts of a very good physical therapist, and all of Tom's hard work failed to get that knee all the way to straight, the PT recommended the Elite Seat.  It is a fairly simple, light weight, and portable contraption that exerts a (patient-controlled) stretch on the knee joint.  The goal is to, over time, correct the contraction in the muscles and allow the joint to straighten.  Using it requires several 10-15 minute sessions a day.  It is "out of network" for our insurance, and so when He made the initial arrangements for the device, He was told that the company would take what the insurance would pay, and our portion would be a one time, prepaid charge of $400 -- 20% of the monthly rental cost.  The rental term, He was told was unspecified -- "keep it as long as you need it."  We paid that $400 and the Elite Seat was shipped to our home.  He's had it about a month.

Today, He got a phone call from the someone named Brandy, representing the supplier -- the selfsame Brandy who had sold Him on the darned thing to begin with.  It turns out that, today, Brandy has a very different story to tell about the financial arrangements regarding to the rental of the Elite Seat.  Today, the story is that there is a MONTHLY $400 rental charge, and nevermind what you were or were not told at the outset, that is just the way it is.  Suck it up and send us the money.

It is the worst kind of durable medical equipment scam; a completely fraudulent business practice.  He is working to get some sort of resolution from the company -- seemingly three people doing business as both Kneebourne Therapeutic and AKT Medical.  Both use the same phone number, and both are located at the same address in Noblesville, Indiana.  Right now, the "business manager" is purportedly reviewing His file and has promised to call Him back.  If that call does not come fairly soon with some sort of reasonable resolution to this mess, I imagine that there will be phone calls to the Better Business Bureau, and the fraud unit of the state government.  What a mess!  I am sure that no one who reads here will ever encounter this company, or need this piece of equipment.  I sincerely hope not.  Still, this is the forum that I can use to vent about this rotten company.  It won't make any difference, but thank you all for being willing to listen.



  1. Anonymous1:58 PM

    I hate when stuff like this happens! At the best poor knowledge and customer service at the worst outright fraud. have had the best luck by posting these types of complaints on the company's facebook page. Repeating the complaint as needed until someone addresses the complaints. Also complain on your own page and link to the company's page. Twitter too if you have it. So far has worked with our homeowner's insurance, a major car manufacturer as well as multiple smaller businesses. Try it, you might like it! Good luck at any rate!


  2. Thanks, magdala. The company does not have a Facebook page, but I have certainly posted this story on MY Facebook page. Tom is currently working to report this to our insurance carrier, and I imagine we will also be contacting the Better Business Bureau as well... Who knows what other heat we can bring to bear on these critters.


  3. Best of luck getting this solved! It's far to easy to take advantage of folks when they feel they have the upper hand. Changing the rental price like that is unconscionable. Go after they with everything you've got and don't stop until either they make it right. And you should still file complaints against them for all this stress and upset they've caused.
    Good luck to you!


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